Terms of Service

Last updated: 2026-10-01

1. The platform

Tenon is a marketplace where clients purchase fixed-price services from independent providers. Tenon is not a party to the contract for services between client and provider; we provide the platform, escrow, communication and dispute tools.

2. Accounts

You must be at least 18 and provide accurate information. You are responsible for activity under your account. One person, one account.

3. Orders and payment

Payment is collected when an order is placed and held until the order completes or is cancelled. Service fees and commissions are disclosed before purchase. Orders complete automatically three days after delivery if the client takes no action.

4. Cancellations, refunds and disputes

Cancellations and partial refunds are agreed through the Resolution Desk. Requests not answered within 48 hours are accepted automatically. Unresolved cases are decided by Tenon support, whose decision is final on the platform.

5. Earnings and withdrawals

Provider earnings clear 14 days after completion (7 for Elite and Select) and may be withdrawn to a verified payout method. We may hold funds where fraud, chargebacks or legal obligations require.

6. Conduct

Keep communication and payment on the platform. Do not post content you don't have the right to use. Do not offer prohibited services. We may suspend or terminate accounts that violate these terms.

7. Intellectual property

Unless the service says otherwise, ownership of delivered work transfers to the client when the order completes and is paid in full.

8. Liability

To the extent permitted by law, Tenon is not liable for the quality of services, indirect damages, or losses arising from provider–client disputes beyond the amount paid for the order in question.

9. Changes

We may update these terms; material changes are announced in advance. Continued use after changes take effect constitutes acceptance.