How Tenon works
Two sides, one joint. The client's payment and the provider's work lock together in escrow until the delivery fits.
- 01
Find the right service
Search or browse categories. Every service shows three clearly scoped tiers with price, delivery time and revisions. Message the provider first if you want to check fit.
- 02
Pay into escrow
Checkout shows the subtotal, service fee and total before you pay. Your money is held until the work is done. Share your brief and the delivery clock starts.
- 03
Approve and release
Review the delivery in the Workroom. Request a revision, ask for more time to review, or accept to release payment. No response for 3 days completes the order automatically.
Common questions
What happens if we disagree?
Use the Resolution Desk inside the order: cancel, offer a partial refund, or extend the deadline. The other side has 48 hours to respond. Unresolved cases go to our support team.
Can I order something custom?
Yes. Ask the provider for a Tailored Offer with your own scope, price and milestones.
Is my payment protected?
Payments are held in escrow until you accept the work or the order completes. Cancelled orders are refunded in full, including the service fee.
Still have questions?
Read about fees, revisions, disputes and payouts in the help center.